Terms of service
Welcome to the terms and conditions ("Terms") of Stellar Lighting ("we", "us" or "our"). These terms and conditions apply to the use of this website, purchase of products and services, and all related transactions. By accessing or using this website, purchasing products or services or engaging in any related transactions, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, you may not access or use this website, purchase products or services or engage in any related transactions.
Website Use
By accessing or using this website, you agree that you will not use the website for any purpose that is unlawful or prohibited by these terms and conditions. You may not use this website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.
Product and Services Availability
We make every effort to ensure that the products and services offered on our website are available, however, we do not guarantee that any particular product or service will be available at all times. We reserve the right to make changes to the products and services offered on our website at any time and without notice.
Pricing and Payment
All prices listed on our website are in South African Rand (ZAR) and are inclusive of VAT. We accept payments through credit/debit cards, EFT and interest payments. We reserve the right to change prices at any time without notice.
Order Processing
Once you have placed an order on our website, we will send you an email confirmation of your order. Once payment has been confirmed, we will process your order and ship it to you.
Shipping and Delivery
We ship all orders via a reputable courier service. Delivery times will vary depending on your location, but we estimate that most orders will be delivered within 1-3 business days. We will provide you with a tracking number once your order has been shipped. For more detail, see our Shipping Policy.
Warranty
We stand behind the quality of our products. Warranty periods vary depending on the product you've purchased:
Standard 1-Year Warranty
If your product shows any defects within one year from the date of purchase, we will happily offer a replacement or refund.
Extended 2-Year Warranty
Our Ultimate Collection, Ceiling Fans, and RGB LED Strip Light are covered by an extended 2-year warranty. If your product shows any defects within two years from the date of purchase, we will happily offer a replacement or refund.
Please refer to your product listing or packaging to confirm which warranty period applies to your purchase.
Returns and Refunds
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. We will provide you with instructions on how to return the item(s) and process a refund or exchange. See our full Returns and Refund Policy for more information.
Privacy Policy
We take the protection of your personal information seriously. Our Privacy Policy, which sets out how we will use your information, can be found here. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
Modifications to Terms and Conditions
We reserve the right to make changes to these terms and conditions at any time. Your continued use of this website following any changes to these terms and conditions will be deemed to be your acceptance of those changes.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of South Africa.
Contact Us
If you have any questions or concerns about these terms and conditions, please contact us.
